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© 2017 by organic bambino fashion. 

 organic bambino 

Shipping & Returns

SHIPPING POLICY

We aim to have your items shipped within three (3) business days of receiving your order. Orders within Canada, including orders qualifying for free shipping, are shipped via Canada Post Expedited Service. Orders are not shipped on weekends or statutory holidays.

Free shipping applies to orders to Canada over $75 CAD and orders to the US over $150 CAD after sales, discounts and coupons, and before taxes.

RETURN & EXCHANGE POLICY

SHIPPING TO CANADA*

Under $75  | $6.95 Ontario & Quebec, $9.95 rest of Canada

Over $75    | Free

SHIPPING TO USA**

Under $150  | $19.99

Over $150    | Free

*Excludes Northwest Territories, Yukon, Nunavut & remote areas

**Excludes Alaska, Hawaii & remote areas

~If you would like an order shipped to one of these locations, please contact us to discuss shipping costs.

DAMAGED ITEMS

All returnable merchandise must be returned within 30 days of purchase. Items must be unused, unaltered and in original condition and packaging, including all tags. Please note, due to hygienic and safety reasons, there are no returns or exchanges on undergarments. Custom-made, pre-ordered and special order items are not eligible for return or exchange. Please contact us if you aren't sure if an item is returnable.

A return fee of $9.95 + taxes (Ontario & Quebec) / $12.95 + taxes (rest of Canada) will be applied to all returned orders. An additional charge for remote areas or over-sized items may apply. Orders cannot be cancelled after they are shipped.

An order that is eligible for return/exchange is allowed one return/exchange through Canada Post. Customers ordering from the US are responsible for all return shipping costs.

A refund will be issued within 2 to 5 business days. Returned items not in original condition will be charged a restocking fee that will be deducted from the refund amount.

For all returns, please send us a message with your full name, order number and product(s) you are returning, as well as the reason for the return and whether you would like a refund or plan to place a new order.

Returns require approval. If your request is approved, we will email you instructions and a prepaid Canada Post shipping label.

At Organic Bambino Fashion, we stand behind our products. If you received, a wrong or defective product, please let us know within 5 days of receiving the product. Please send an email to organicbambinofashion@gmail.com with a description of the damage, your invoice number and a photo (if possible).

RIGHT TO CANCEL

We reserve the right to cancel any order for any reason. Possible reasons include, but are not limited to, the following: incorrect pricing, product technical error, potential fraudulent order, non-payment and other similar issues.

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